Terms of service

Terms of Service

Crystal Collectables TCG

Last updated: 04/02/2026

Welcome to Crystal Collectables TCG (“we”, “us”, “our”). By accessing or using our website https://crystalcollectablestcg.com.au, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our website or services.

1. About Us

Crystal Collectables TCG is an Australian online retailer specialising in trading card games, collectibles, sealed products, singles, and graded cards.

2. Use of Our Website

You agree to:

  • Use the website for lawful purposes only

  • Not engage in fraud, abuse, or unauthorised resale

  • Not interfere with the security or operation of the site

We reserve the right to refuse service or terminate access at our discretion.

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You have permission from a parent or legal guardian

4. Products & Availability

  • All products are subject to availability

  • We may limit quantities purchased per order or per customer

  • Product images are for display purposes; packaging may vary

5. Pricing & Currency

  • All prices are listed in Australian Dollars (AUD)

  • Prices may change without notice

  • Obvious pricing errors may result in order cancellation and refund

6. Orders & Acceptance

  • Placing an order constitutes an offer to purchase

  • Orders are not accepted until payment is received and confirmed

  • We reserve the right to cancel or refuse any order

7. Payments

Payments are processed securely via Shopify-supported payment providers, including:

  • Credit/Debit Cards

  • PayPal

  • Apple Pay / Google Pay

You agree that all billing information provided is accurate and current.

8. Shipping & Delivery

  • Shipping costs and delivery estimates are shown at checkout

  • Delivery times are estimates only

  • We are not responsible for delays caused by postal carriers or customs

Risk of loss passes to you once the order is dispatched.

9. Returns & Refunds

Our return and refund conditions are outlined in our Refund Policy.

Nothing in these Terms limits your rights under Australian Consumer Law, including guarantees relating to faulty or misdescribed goods.

10. Pre-Orders

  • Pre-order release dates are estimates and may change

  • Payment is taken at the time of purchase

  • Pre-orders may be cancelled or delayed by suppliers

11. Trading Card Condition & Grading

  • Singles are assessed carefully but grading is subjective

  • Graded cards are sold as-is based on the grading company’s assessment

  • No refunds for minor condition disagreements unless required by law

12. Intellectual Property

All content on this website (including images, text, branding, and logos) is owned or licensed by Crystal Collectables TCG and may not be reproduced without written permission.

13. Promotions & Discounts

  • Promotions may be limited in time or quantity

  • Discount codes cannot be combined unless stated

  • We may cancel promotions at any time

14. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our liability is limited to the purchase price of the product

This does not affect your rights under Australian Consumer Law.

15. Indemnity

You agree to indemnify and hold Crystal Collectables TCG harmless from any claims arising from misuse of the website or breach of these Terms.

16. Privacy

Personal information is handled in accordance with our Privacy Policy.

17. Changes to These Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of Australia, and any disputes will be subject to Australian courts.

19. Contact Us

For questions regarding these Terms, please contact us via the Contact Us page on our website.